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make a best guess and take off the order.
ask a coworker what he or she thinks the ordered dose is.
dismiss any concern and transcribe the order as best as possible.
call the physician to verify the order.
apologize and let the person know that you will call the police if needed.
use a lower-volume voice with low tones to reply.
listen and let the person tell you his or her story.
apologize for the circumstances, whether a delay or a rescheduled appointment.
cerebral stenosis finding.
cortical stimulant factor.
chorionic stimulating factor.
close to breaching confidentiality, but not quite because the information will stop with her friend.
a breach of confidentiality.
an okay situation to have.
not a breach of confidentiality.
The date is written “April 10, 2015”.
The opening of the letter is “ATTN: Dr. Kramer”.
The physician wants a carbon copy sent with the letter and writes “bcc: Dr. George Sterner”.
The address to which the letter is to be sent is included in the opening of the letter.
open hours scheduling.
hand the cup to the patient and ask for a urine sample.
ask the patient to provide a urine sample without using toilet paper afterward.
instruct the patient to start the urine stream, stop it, and then catch some in the cup until it is about halfway full.
instruct the patient to urinate in the cup until it is three quarters full.
lengthen the exam table and attach or extend the foot supports.
lengthen the exam table and ask the patient to lie down on it.
shorten the exam table and tell the patient to remove only his or her shirt when changing into a gown.
shorten the exam table and have the patient sit on its edge with his or her feet dangling.
give the medication by inserting it vaginally.
give the medication by injection.
give the medication by mouth.
give the medication by applying it to the skin.
cell division that creates cells with half the number of chromosomes as the parent cells.
immunospecificity and memory b cells.
cell division that creates cells with the same number of chromosomes as the parent cells.
digestion and its effect on cells.
primary care physicians.
assignment of benefits.
managed care organizations.
situation, objective, assessment, and plan.
subjective, objective, assessment, and plan.
subjective, objective, actions, and plan.
situation, opinion, advice, and problem solved.
“An area of my arm with raised red welts that won’t stop itching.”
“An area of my left side that is numb and sometimes tingling to the touch.”
“An area of my right thigh that is black and blue in color, and very sore.”
“A cut about three quarters of an inch long that is bleeding a lot.”
invasion of privacy.
Soap and water
love and belonging.
safety and security.
Priority Mail Express
Between 60 and 100.
Between 60 and 90.
insert a tongue blade into the patient’s mouth.
ask for help as needed to move the patient from the chair to the floor.
put a blanket over the patient.
positive feedback loop.
neutral feedback loop.
negative feedback loop.
word processing software.
The medical assistant answers the office phone politely.
The medical assistant takes the temperature of a child.
The medical assistant forgets to take the tourniquet off the arm of a patient.
The medical assistant is late to work three days in a row.
inform the pharmacy.
inform the office manager.
inform the child he or she has a fever.
inform the doctor.
telling the patient to please leave their cane in the waiting room.
asking if the patient needs assistance moving to the exam room or changing.
providing detailed instructions when necessary.
letting the patient know when you are leaving the exam room to retrieve equipment.
Elderly and Pediatric
go to find a Band-Aid.
ask the patient what happened.
hold a cold-pack against the wound.
the first ring.
the third ring.
the second ring.
the fourth ring.
determine whether the patient requires payment schedules for other offices.
determine whether the patient could be seen at an emergency room.
bill the patient at a different time in the month than all other accounts with a monthly billing schedule.
decide whether interest will be charged.
the medical assistants.
the physician and staff.
assess the patient’s level of functioning for safety.
encourage the use of memory games to support cognitive function.
encourage proper nutrition despite poor appetite.
assess the patient’s gait for safety.
ask the patient’s permission before releasing any information.
check the ledger form.
check the encounter form.
check the receipt form.
once a year.
once every five years.
once a month.
check how the patient is feeling.
check the patient’s HbA1C.
check the patient’s blood sugar.
check the INR.